CloudOps

Company : Contact Center App

Contact Center App, a mobile app development firm specializing in Amazon Connect-based solutions, needed a secure, compliant, and automated AWS environment. By implementing multi-account governance, CI/CD pipelines, and preventive/detective controls, we enabled zero-downtime deployments and strong security baselines.

Problem Statement / Definition

Needed secure Dev/Test/Prod environments for Connect solutions.
Required automation for CI/CD to avoid downtime during app releases.
Compliance with security frameworks was mandatory to win enterprise clients.
Developers needed safe sandbox environments without impacting production.

Proposed Solution & Architecture

Governance: Control Tower multi-account setup (Workload, Security, Sandbox).
Preventive Controls: SCPs restricting access to critical services, enforcing encryption.
Detective Controls: Config rules detecting misconfigurations, Security Hub aggregation.
CI/CD Automation: GitLab pipelines integrated with Terraform/CDK for deployments.
Monitoring & Remediation: CloudWatch alarms, EventBridge → Lambda for remediation.

Outcomes of Project & Success Metrics

Achieved 100% automated CI/CD deployments with zero downtime for production workloads.
Deployment frequency increased from monthly → weekly.
Reduced incident recovery time by 60% using automated remediation.
Improved security posture → Security Hub compliance scores consistently above 90%.

TCO Analysis

Reduced deployment costs by 40% by eliminating manual release processes.
Developer productivity improved → 25% faster delivery cycles.
Lower audit preparation costs via automated compliance dashboards.

Lessons Learned

Automating Connect deployments required strong IaC templates to avoid manual drift.
Isolating Dev/Test/Prod reduced downtime risks during releases.
Customer enablement with CI/CD runbooks helped their team manage deployments independently.

CloudOps

Company : Contact Center App

Contact Center App, a mobile app development firm specializing in Amazon Connect-based solutions, needed a secure, compliant, and automated AWS environment. By implementing multi-account governance, CI/CD pipelines, and preventive/detective controls, we enabled zero-downtime deployments and strong security baselines.

Problem Statement / Definition

Needed secure Dev/Test/Prod environments for Connect solutions.
Required automation for CI/CD to avoid downtime during app releases.
Compliance with security frameworks was mandatory to win enterprise clients.
Developers needed safe sandbox environments without impacting production.

Proposed Solution & Architecture

Governance: Control Tower multi-account setup (Workload, Security, Sandbox).
Preventive Controls: SCPs restricting access to critical services, enforcing encryption.
Detective Controls: Config rules detecting misconfigurations, Security Hub aggregation.
CI/CD Automation: GitLab pipelines integrated with Terraform/CDK for deployments.
Monitoring & Remediation: CloudWatch alarms, EventBridge → Lambda for remediation.

Outcomes of Project & Success Metrics

Achieved 100% automated CI/CD deployments with zero downtime for production workloads.
Deployment frequency increased from monthly → weekly.
Reduced incident recovery time by 60% using automated remediation.
Improved security posture → Security Hub compliance scores consistently above 90%.

TCO Analysis

Reduced deployment costs by 40% by eliminating manual release processes.
Developer productivity improved → 25% faster delivery cycles.
Lower audit preparation costs via automated compliance dashboards.

Lessons Learned

Automating Connect deployments required strong IaC templates to avoid manual drift.
Isolating Dev/Test/Prod reduced downtime risks during releases.
Customer enablement with CI/CD runbooks helped their team manage deployments independently.